Shipping policy
Shipping Policy
Last updated: October 21, 2026
Thank you for shopping at Urbanjoy! All of our items are custom made-to-order, which means each product is printed and assembled specially for you after your order is confirmed.
Below are the details regarding our production timeline, shipping options, and estimated delivery dates.
1. Order Processing & Production Time
Because our products are print-on-demand, please allow a short handling window for production and quality inspection before your order ships:
- Standard Production Time: 2 – 5 business days (Monday – Friday).
- Note: During peak holiday seasons (such as Q4, Black Friday, Christmas, or Mother's Day), production times may extend to 5 – 7 business days.
2. Estimated Shipping Times
Once production is complete and your order is handed over to our shipping carriers (such as USPS, UPS, FedEx, or DHL), the estimated delivery times are as follows:
| Destination | Estimated Delivery Time |
|---|---|
| United States (Domestic) | 3 – 7 business days |
| Canada & Europe | 7 – 14 business days |
| Rest of World | 10 – 20 business days |
3. Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email containing your tracking number(s) once your order has shipped. The tracking number will become active within 24 to 48 hours as the carrier scans the parcel into their system.
You can track the progress of your shipment directly on our website or through the tracking link provided in your email.
4. Shipping Address Changes
Please double-check your shipping address during checkout. If you need to make changes, please contact us immediately at contact@urbanjoys.com within 12 hours of placing your order. Once an order is processed or marked as fulfilled, the delivery address cannot be modified.
5. Lost or Delayed Packages
If your package has not arrived within the estimated delivery window or if the tracking status has remained un-updated for more than 7 consecutive business days, please reach out to us with your order number. We will work with the carrier and, if deemed lost in transit, immediately dispatch a free replacement.
6. Contact Us
For any questions or concerns regarding shipping, please feel free to reach out:
Company: Urbanjoy
Store: Urbanjoy
Email: contact@urbanjoys.com
Phone:
Address:
